Frequently Asked Questions

What's the minimum order quantity?

One box. Yes, you can literally order just 1 custom printed box (though it'll be more expensive per unit due to setup costs). Most customers start with 50-100 boxes to test their product, then scale up. There's absolutely no minimum order requirement at Wabs Print we supply both start-ups and established brands.

How do I order custom boxes?

Four simple steps:

1. Get a quote: Fill out our online quote form or WhatsApp us your requirements (box type, size, quantity, finish). We aim to respond within two business hours.
2. Approve design: We'll create a free digital proof with flat and 3D mockup views showing exactly how your box will look. You can request unlimited revisions.
3. Approve specifications: We'll send detailed specification sheets covering dimensions, materials, printing, and finishes. Once you approve, we begin production.
4. Receive boxes: Typical production and UK delivery is 7–10 working days after final approval, subject to specification and destination. Free UK delivery is included.

How long does it take to get a quote?

We aim to respond within two business hours during UK business hours (Monday-Friday, 9am-5pm). If you submit a quote request outside business hours, we'll respond first thing the next morning. For urgent quotes, WhatsApp us at +44 7735 068080 and we'll respond as soon as possible.

Can I order samples before committing to a large order?

Yes. Samples may be available depending on the product and project. We will confirm whether an existing material sample, prototype or small custom run is suitable, what is included and whether any charge applies.

Do you offer rush or express production?

Yes. Typical production and UK delivery is 7–10 working days after final approval, subject to specification and destination. Tell us your deadline when requesting a quote; any accelerated option must be confirmed for the exact job.

What information do I need to provide for a quote?

The more details you provide, the more accurate our quote. Ideal information includes:

• Box type: Mailer box, rigid box, food box, candle box, etc.
• Dimensions: Length × Width × Height in mm or inches
• Quantity: How many boxes you need
• Material: Cardboard weight/thickness (we can advise if unsure)
• Printing: Full colour, 1-colour, or unprinted
• Finish: Matte, gloss, soft-touch, foil stamping, embossing
• Special features: Window cutouts, magnetic closure, ribbon, inserts

Don't worry if you don't know all the details just tell us what product you're packaging and we'll guide you through the best options.

Can I reorder the same boxes later?

Absolutely. Previous artwork and specifications can support repeat ordering where records and production tooling remain available. Contact us with the earlier order details so availability and any new tooling requirement can be confirmed.

Do you work with businesses outside the UK?

Yes. While we're based in the UK and offer free UK shipping, we ship internationally to Europe, USA, Canada, and Australia. International shipping costs vary by destination and order size contact us for a quote. International orders may have longer lead times (10-15 business days) due to customs clearance.

How much do custom boxes cost?

Pricing depends on size, quantity, material, and finishes. Here are some real 2026 examples to give you ballpark figures:

• White mailer boxes (230×160×75mm, 350gsm cardboard, full-colour print): From £0.35/box (1,000 qty) to £0.85/box (50 qty)
• Kraft candle boxes (100×100×120mm, 400gsm kraft, 1-colour print, window): From £0.38/box (1,000 qty) to £0.95/box (50 qty)
• Rigid luxury boxes (200×150×80mm, 1200gsm greyboard, soft-touch laminate): From £2.40/box (1,000 qty) to £5.80/box (50 qty)
• Food safe boxes (180×120×60mm, 350gsm food-grade card, full-colour): From £0.42/box (1,000 qty) to £0.95/box (50 qty)

Volume discounts apply: The more you order, the lower your per-unit cost. Get a free quote for your exact specification.

Are there any hidden fees or setup costs?

No hidden fees. Our quotes are fully transparent and include:

• ✓ Box manufacturing cost
• ✓ Free design and artwork creation
• ✓ Free digital proofs (unlimited revisions)
• ✓ Free UK shipping
• ✓ Die/tooling costs (if applicable — stated upfront)

Die-cutting charges: Custom-shaped boxes may require a cutting die or other tooling. Any tooling requirement and charge will be stated in the quotation. Where previous tooling remains available and suitable, it may support repeat production.

What payment methods do you accept?

We accept: Credit/Debit cards (Visa, Mastercard, Amex), PayPal, Payment is typically 100% before shipping, though we can arrange different terms for larger orders or repeat customers.

Do you offer discounts for large orders?

Yes. Our pricing automatically decreases as quantity increases. For example, a box that costs £0.85 each at 50 quantity might drop to £0.55 each at 500 quantity, and £0.35 each at 2,000 quantity. For very large orders (10,000+ boxes), contact us directly for volume pricing we can often beat our standard rates significantly.

Can I get a refund if I'm not happy?

We stand behind our quality. If your boxes don't match the approved specifications or have manufacturing defects, we'll reprint them at no cost. However, once you've approved the digital proof and specifications, we can't offer refunds for design changes or buyer's remorse. That's why we provide unlimited free revisions during the proof stage we want you to be 100% certain before production begins.

Do you offer free design services?

Yes completely free. Send us your logo, brand colours, and any design ideas, and our professional design team will create custom artwork at no charge. We'll provide flat and 3D mockups so you can see exactly how your box will look. You get unlimited revisions until you're completely happy. No design experience needed on your end.

What if I already have my own design/artwork?

Perfect. We accept artwork in PSD, PDF, AI (Adobe Illustrator), or EPS formats. Minimum 300dpi resolution for best print quality. We'll review your files and let you know if any adjustments are needed to ensure perfect printing. If your files need tweaking (colour correction, bleed adjustment, etc.), we'll do that for free.

How do I see what my box will look like before ordering?

We create free digital proofs with both flat layouts and 3D mockups. The flat view shows your design unfolded (so you can see printing placement), and the 3D mockup shows the assembled box from multiple angles. This gives you complete confidence in how your box will look before we print a single one. You can request as many revisions as needed.

Can I print full-colour photos or complex designs?

Absolutely. We print in ultra-high-resolution CMYK (4-colour process), which means we can reproduce full-colour photographs, gradients, detailed illustrations, and complex artwork with exceptional clarity. We carefully choose premium materials and inks to ensure your designs look stunning.

What file formats do you need?

We prefer PSD, PDF, AI (Adobe Illustrator), or EPS files at minimum 300dpi resolution. Vector files (AI, EPS) are ideal for logos and text. If you only have JPG or PNG, that's okay send them over and we'll assess if they're high enough quality for printing. If not, we can often recreate your design from scratch.

Can I print on the inside of the box?

Yes. Inside printing is perfect for unboxing experiences, instructions, brand messaging, or thank-you notes. Inside printing typically adds 10-20% to your box cost depending on coverage area and colours. Many brands use inside printing to create a premium unboxing experience that customers share on social media.

Do you offer special finishes like foil stamping or embossing?

Yes. We offer: Foil stamping (gold, silver, rose gold, holographic), Embossing (raised texture), Debossing (recessed texture), Spot UV (glossy highlights), Soft-touch lamination (velvety feel), Gloss/matte lamination, and Metallic inks. These premium finishes add luxury appeal and typically increase box cost by 15-40% depending on complexity.

What materials are your boxes made from?

We use several materials depending on box type and purpose:

• Corrugated cardboard (E-flute, B-flute): Shipping boxes, mailer boxes, postal boxes. Lightweight but strong.
• Folding boxboard (300-450gsm): Retail boxes, candle boxes, cosmetic boxes, food boxes. Smooth printing surface.
• Kraft card (280-400gsm): Eco-friendly brown boxes, natural aesthetic.
• Greyboard/chipboard (1000-2000gsm): Rigid luxury boxes, gift boxes. Heavy, premium feel.
• White card (250-450gsm): Standard printing, bright white finish.

Not sure which material? Tell us what you're packaging and we'll recommend the best option for protection, aesthetics, and budget.

Can you supply packaging for food-contact applications?

Yes. Food-contact suitability depends on the material, coating, inks, contact type, food, temperature and duration. Tell us the intended use before quotation; any required supporting documents must be confirmed for the exact specification.

How strong are your boxes? Will they protect my products?

Our boxes are designed to protect products during shipping and retail display. Corrugated boxes (mailer boxes, postal boxes) feature fluted layers that absorb impacts and resist crushing. Rigid boxes use thick greyboard for maximum protection. We'll recommend the appropriate material thickness based on your product's weight, fragility, and shipping requirements. For extra protection, we can add internal dividers, foam inserts, or padding.

What's the difference between cardboard weights (gsm)?

GSM (grams per square metre) measures cardboard thickness/weight. Higher GSM = thicker, stronger card:

• 250-300gsm: Lightweight boxes for small, light items (tissue paper boxes, small cosmetic boxes)
• 350-400gsm: Standard weight for most products (candle boxes, soap boxes, retail packaging)
• 450-600gsm: Heavy-duty boxes for heavier products or premium feel
• 1000-2000gsm: Rigid boxes (greyboard/chipboard) for luxury packaging

We'll recommend the appropriate GSM based on your product weight and desired quality level.

Do you have quality control? How do I know boxes will arrive perfect?

Quality is specification-led. We manage quality through confirmed specifications, artwork approval and production checks. Our quality control team inspects every print run before shipping. We check: print colour accuracy, cutting precision, structural integrity, and assembly quality. If any boxes don't meet our standards, they're rejected and reprinted. Our production director has worked in print and packaging since 2004, and Wabs Print has traded since 2020. We manage quality through confirmed specifications, artwork approval and production checks.

Can boxes get damaged during shipping?

We pack all boxes securely for shipping using protective materials and sturdy outer cartons. Damage during transit is very rare. If boxes arrive damaged due to courier mishandling, contact us immediately with photos and we'll arrange replacement boxes at no cost to you. Your boxes are our responsibility until they reach you safely.

How long does delivery take?

Typical production and UK delivery is 7–10 working days after final approval of artwork and specifications, subject to the job and destination. International timing is confirmed in the quotation. We'll provide tracking information once your order ships.

Is UK shipping really free?

Yes — 100% free. We include free UK mainland delivery on every single order, whether you're ordering 10 boxes or 10,000 boxes. No minimum order for free shipping. No hidden delivery fees. This applies to England, Scotland, Wales, and Northern Ireland (some remote Scottish Highlands locations may require a small surcharge — we'll let you know upfront).

Do you ship internationally?

Yes. We ship to Europe, USA, Canada, Australia, and most international destinations. International shipping costs vary by destination, order size, and weight. Contact us with your location and order details for a shipping quote. Note that international orders may be subject to import duties/taxes in your country (your responsibility).

Can I track my order?

Yes. Once your order ships, we'll email you a tracking number so you can monitor delivery progress in real-time. You'll know exactly when your boxes will arrive. For large orders, we may split shipments across multiple deliveries and provide tracking for each.

What if I need boxes delivered to multiple locations?

No problem. We can split shipments to different UK addresses if needed (for example, warehouse + retail store locations). Let us know your requirements when ordering and we'll arrange multiple deliveries. Additional delivery fees may apply for multi-location shipping.

How are boxes packaged for shipping?

Your custom boxes are packed flat (where applicable) or nested (for rigid boxes) in sturdy outer cartons with protective wrapping. Flat packing saves space and reduces shipping costs. Most boxes can be easily assembled in seconds once received. We include assembly instructions if needed.

Are your boxes recyclable?

It depends on the specification. Uncoated corrugated cardboard and folding boxboard may be widely recyclable, but the final claim depends on coatings, laminates, adhesives and local collection. Our boxes are made from 90% recycled waste paper or recovered paper. Even boxes with printing, lamination, or foiling can be recycled (the recycling process separates inks and coatings from paper fibres).

Are your boxes biodegradable or compostable?

It depends on the material. Biodegradability and compostability claims require evidence for the exact board, inks, coatings and disposal conditions.

Does Wabs Print hold FSC or PEFC certification?

Yes. No. Wabs Print does not currently hold FSC or PEFC certification. If a retailer or tender requires chain-of-custody documentation or a certification mark, state that requirement before quotation so availability can be confirmed.

What about plastic-based packaging alternatives?

We strongly advocate for paper-based packaging over plastic. The UK Plastic Packaging Tax may apply to plastic packaging that does not meet the relevant recycled-content requirements; check current HMRC guidance for the exact rate and threshold. Cardboard boxes avoid this tax entirely, support your packaging-material strategy and provide a paper-based alternative where it suits the product.

How much recycled content is in your boxes?

Recycled content and fibre sourcing depend on the exact board grade selected. State any recycled-content or sourcing requirement before quotation so suitable options and available evidence can be checked. All manufacturing waste goes back to paper recyclers — nothing goes to landfill.

Do you use eco-friendly inks?

Yes. We use water-based and vegetable-based inks that are non-toxic and have minimal environmental impact compared to petroleum-based inks. These inks don't affect recyclability and are safer for food-contact packaging.

Can I add "recyclable" or sustainability messaging to my boxes?

Absolutely. Many brands print recycling symbols, disposal instructions, or sustainability statements on their boxes. We add environmental claims or marks only when the selected material and supporting documentation justify the exact wording. This helps educate consumers and reinforces your brand's environmental commitment.

Can you make custom sizes and shapes?

Yes any size, any shape. We manufacture fully custom boxes to your exact dimensions. Common box styles include: tuck-end, auto-lock bottom, crash-lock, gable, pillow, sleeve, drawer, window boxes, and many more. If you can describe it or sketch it, we can make it. Custom shapes may require a cutting die; any tooling requirement and charge is confirmed in the quotation.

What's the smallest/largest box you can make?

Smallest: Approximately 40mm × 40mm × 20mm (small enough for jewellery, USB drives, samples)
Largest: Up to 1200mm × 800mm × 600mm for corrugated boxes (large shipping boxes, display packaging)

If you need something outside these ranges, contact us we may be able to accommodate special requirements.

Can you add windows, handles, or special features?

Yes. We can add:

• Clear PET windows (to showcase products)
• Die-cut handles (for carrying)
• Magnetic closures (premium snap-shut lids)
• Ribbon pulls (drawer-style boxes)
• Internal dividers (separate multiple items)
• Foam inserts (extra protection)
• Business card slots
• Perforated tear strips (easy opening)

These features typically add 10-30% to box cost depending on complexity.

How do I measure box dimensions correctly?

Box dimensions are always measured as Length × Width × Height of the internal space (the area your product will occupy). Measure in millimetres for precision. If you're unsure, send us your product dimensions and we'll calculate the ideal box size with appropriate clearance for easy packing.

Can I print barcodes, QR codes, or variable data?

Yes. We can print barcodes (EAN, UPC, etc.) and QR codes on your boxes. For variable data (unique codes, serial numbers, batch numbers on each box), we offer digital printing which allows for customisation of individual boxes within a single print run. Contact us for variable data pricing.

What's the difference between digital and offset printing?

Digital printing: Best for smaller quantities (10-500 boxes). Lower setup costs, faster turnaround, allows for variable data. Slightly higher per-unit cost.

Offset printing: Best for larger quantities (500+ boxes). Higher setup costs but lower per-unit cost at volume. Best colour accuracy and print quality for large runs.

We'll automatically recommend the most cost-effective printing method for your quantity.

Do you work with small businesses and startups?

Absolutely. In fact, that's our speciality. Our no-minimum-order policy was created specifically for small businesses, startups, Etsy sellers, and solo entrepreneurs who don't have the budget for 10,000-unit orders. Whether you're launching your first product or you're an established brand, we treat every customer with the same level of service and quality.

Can I set up a trade account for regular orders?

Yes. For businesses placing regular orders, we offer trade accounts with net-30 payment terms (subject to credit approval), dedicated account managers, priority production scheduling, and additional volume discounts. Contact us to discuss account setup.

Do you offer wholesale pricing?

Our pricing is already highly competitive and decreases with volume. For very large orders (10,000+ boxes) or ongoing partnerships, contact us directly we can often offer additional wholesale pricing that isn't listed on our standard price tiers.

Can you white-label boxes for my clients?

Yes. We work with design agencies, brand consultants, and resellers who want to provide packaging to their clients under their own brand. We can ship directly to your clients with your branding on the packaging, invoices customised to your specifications, and complete confidentiality. Contact us to discuss white-label partnerships.

Does Wabs Print hold ISO certification?

No. Wabs Print does not currently hold ISO 9001 certification. We manage quality through confirmed specifications, artwork approval and production checks.

How long have you been in business?

15+ years. Wabs Print has traded since 2020, supported by a production director with 15+ years of print and packaging experience. We work with businesses in the UK and overseas. Our experience covers custom boxes, labels, tags and specialist printed packaging.

Still Have Questions?

We're here to help. Our packaging team aims to respond within two business hours.